Terms & Conditions

Last Updated: 8 September 2026

Welcome to Quitecool. By using our website or placing an order, you agree to these Terms & Conditions.

1. About Quitecool

Quitecool is an online retailer specialising in portable cooling products, neck fans, personal comfort products, and related accessories.

2. Products

We make reasonable efforts to ensure that product descriptions, images, specifications, and prices are accurate. Product colours and appearance may vary slightly depending on your device or screen.

Product availability may change without notice.

3. Pricing & Orders

Prices are displayed in the currency shown at checkout and may change without notice.

By placing an order, you agree to purchase the selected products. Orders are subject to product availability and successful payment.

Quitecool reserves the right to cancel orders where there is a genuine pricing, product, availability, payment, or fraud-related issue. If payment has already been received, an appropriate refund will be provided.

4. Payments

Payments are processed through third-party payment providers. Quitecool does not intentionally store complete payment-card information on its own systems.

Customers are responsible for providing accurate payment and delivery information.

5. Delivery

Orders are delivered to the address provided at checkout.

Delivery times are estimates and may vary due to location, courier delays, fulfilment issues, customs, or circumstances outside our reasonable control.

Customers are responsible for providing a correct and complete delivery address.

6. Returns & Refunds

Returns, refunds, and replacements are handled according to our Returns & Refund Policy.

Nothing in our policies limits consumer rights that cannot legally be excluded under South African law, including the Consumer Protection Act 68 of 2008.

7. Product Use

Products must be used according to the manufacturer's instructions and safety information.

Quitecool is not responsible for damage caused by misuse, negligence, unauthorised modifications, or failure to follow product instructions, subject to applicable consumer rights.

8. Website Use

You agree not to use our website for unlawful or fraudulent purposes, interfere with its security, submit fraudulent orders, or attempt unauthorised access to our systems.

9. Intellectual Property

Website content, including logos, branding, images, text, product descriptions, and designs, belongs to or is licensed to Quitecool and may not be reproduced or commercially used without permission.

10. Liability

To the extent permitted by law, Quitecool is not responsible for losses or delays caused by circumstances outside our reasonable control.

Nothing in these Terms limits any liability or consumer rights that cannot legally be limited under South African law.

11. Changes

Quitecool may update these Terms & Conditions from time to time. The latest version will be published on our website.

12. Governing Law

These Terms & Conditions are governed by the laws of the Republic of South Africa.

13. Contact

For questions regarding these Terms & Conditions, please contact:

Email: enquiries@quitecool.co.za