Shipping policy

Shipping Policy

Last Updated: 8 September 2026

At Quitecool, we aim to make your shopping experience simple and convenient. This Shipping Policy explains how we process and deliver your orders.

1. Order Processing

Orders are generally processed within 1–3 business days after payment has been successfully received.

Orders placed on weekends or public holidays will be processed on the next business day.

Once your order has been dispatched, you will receive a shipping confirmation and tracking information where available.

2. Delivery Times

Estimated delivery times may vary depending on your location and courier availability.

South Africa: Approximately 2–5 business days after dispatch.

Delivery times are estimates and are not guaranteed. Delays may occur due to courier disruptions, public holidays, weather, high order volumes, incorrect delivery information, or other circumstances outside our reasonable control.

3. Shipping Costs

Shipping costs are calculated and displayed at checkout before payment is completed.

From time to time, Quitecool may offer promotional or free-shipping options. Any applicable promotion will be clearly displayed on our website or at checkout.

4. Tracking

Where tracking is available, customers will receive tracking details by email once their order has been dispatched.

Customers can use the tracking information provided to monitor the progress of their delivery.

5. Delivery Address

Customers are responsible for providing a complete and accurate delivery address and contact details at checkout.

Quitecool cannot be held responsible for delays, additional costs, or failed deliveries caused by incorrect or incomplete information provided by the customer.

6. Delayed or Lost Orders

If your order has not arrived within the estimated delivery period, please contact us at enquiries@quitecool.co.za.

We will work with the relevant courier or fulfilment provider to investigate the delivery.

7. Damaged Packages

If your order arrives visibly damaged, please contact us as soon as reasonably possible and provide photographs of the packaging and product.

Please refer to our Returns & Refund Policy for information about damaged, defective, or incorrect products.

8. International Shipping

If international shipping is offered, delivery times and costs will vary depending on the destination.

Customers may be responsible for customs duties, import taxes, or other charges imposed by the destination country. These charges are not controlled by Quitecool.